ek999c Privacy Policy
Your personal information is completely safe with us — ek999c protects your privacy through SSL encryption and strict data protection practices.
Introduction and Purpose
ek999c is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy of our users' personal information. This privacy policy describes how ek999c collects, uses, stores, and protects your information.
When you use the ek999c website or services, you are considered to have agreed to the terms of this privacy policy. If this policy changes, we will post a notice on the site and the update date will be shown above. We ask that you read this policy carefully.
This privacy policy applies only to the ek999c platform. ek999c is not responsible for the privacy policies of third-party websites or services.
Information We Collect
ek999c collects various types of information for different purposes. The types of information collected are explained in detail below:
2.1 Registration and Account Information
When you register with ek999c, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and username
- Mobile number (for OTP verification)
- National ID or passport number (for KYC verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay or bank account)
2.2 Transaction and Financial Information
We record information related to deposits, withdrawals, and betting activity on your account. This includes deposit amounts, withdrawal dates and amounts, betting history, and win/loss records.
2.3 Technical and Usage Information
Information collected automatically while using the site includes:
- IP address and device identifier
- Browser type and operating system
- Date, time, and duration of page visits
- Information obtained from cookies and similar tracking technologies
- Referral URL and search history
2.4 Communication Information
When you contact our support team via live chat or email, we may retain a record of that conversation. This is used to improve service quality and resolve disputes.
Purpose of Information Use
ek999c uses collected information for the following legitimate purposes:
3.1 Service Operation and Improvement
- Managing your account and ensuring service delivery
- Processing deposit, withdrawal, and betting transactions
- Providing bonuses and promotional offers
- Testing and improving platform functionality
- Personalizing the user experience
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Completing KYC (Know Your Customer) and age verification
- Implementing responsible gambling policies
- Ensuring dispute resolution and legal compliance
3.3 Communication
- Sending important account-related notices
- Sending transaction confirmation messages
- Sending promotional information (with your consent)
- Responding to support requests
ek999c never sells your information to third parties. Only limited information is shared with partners as necessary for service operations.
Information Sharing and Disclosure
We are committed to keeping your personal information confidential. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Only necessary information is shared with trusted partners engaged for payment processing (such as transactions via bKash, Nagad, Rocket, Upay), technical infrastructure management, and customer service. These partners are contractually bound to comply with our privacy policy.
4.2 Legal Obligations
We may be required to disclose information under court orders, lawful requests from law enforcement agencies, or applicable law. In such cases we will disclose only the minimum information necessary.
4.3 Fraud Prevention
Relevant information may be shared with the appropriate authorities to prevent, investigate, or address fraudulent activity. This is done in the interest of ensuring the safety of all users.
4.4 Business Changes
In the event of a business restructuring, merger, or transfer of assets involving ek999c, user information may be transferred to the new operating entity. In such cases we will notify users in advance.
Cookies and Tracking Technologies
The ek999c website uses cookies and similar technologies to operate smoothly and to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for managing login sessions, security tokens, and core functionality.
- Functional Cookies: Remember your language preferences, betting history, and personal settings.
- Analytics Cookies: Collect aggregate usage data to understand which pages are visited most.
- Marketing Cookies: Used to display relevant ads based on your preferences (subject to your consent).
5.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain important website functions, such as maintaining your login session.
Data Security Measures
ek999c uses industry-standard security technologies and practices to keep your personal and financial information secure:
6.1 Technical Security
- All data transmissions are secured through SSL/TLS encryption
- Advanced encryption methods applied to stored data
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-Factor Authentication support
6.2 Administrative Security
- Access to personal information limited to authorized staff only
- Privacy training is mandatory for all staff
- Data access logs maintained and reviewed regularly
- Immediate response plan for security breaches
No data transmission over the internet is 100% secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed. Keep your password safe and do not share it with anyone.
Data Retention Period
ek999c retains your personal information only for as long as it is necessary or legally required:
7.1 Active Accounts
Account registration information, transaction history, and communication records are retained for as long as your account remains active. This information is essential for providing the service.
7.2 Closed Accounts
Even after an account is closed or deactivated, financial transaction records may be retained for a minimum of five (5) years for legal, regulatory, and security reasons. KYC verification documents and compliance-related information are also retained for specified periods as required by applicable law.
7.3 Marketing Information
If you opt out of marketing communications, we will no longer use your information for promotional purposes. However, the need to send important service-related notices continues.
Your Rights and Controls
As a user of the ek999c platform, you have the following rights over your own information:
8.1 Right to Access Information
You can view your personal information stored with us at any time by logging into your account. If you need detailed information, please contact our support team.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Once identity verification is completed, the correction will be made within a reasonable time.
8.3 Request to Delete Information
You may request deletion of your personal information. However, if there are legal obligations, ongoing transactions, or disputes, complete deletion may not be possible. In such cases we will inform you of what information can be deleted and what must be retained.
8.4 Opting Out of Marketing
You may unsubscribe from promotional emails or messages at any time. Send this request by emailing [email protected] directly or through live chat.
8.5 Closing Your Account
You may request permanent closure of your account by contacting our support team. Any pending withdrawals must be processed before the account is closed.
Protection of Minors
ek999c strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory at the time of registration. If a user registers by providing false information and subsequently fails age verification, their account will be suspended immediately and the collected information will be deleted.
If you believe a minor is using ek999c, please contact us.
Third-Party Services
The ek999c platform uses software from various game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others. These providers have their own privacy policies and may collect certain gameplay data through their software. ek999c is not responsible for the data practices of these third parties.
bKash, Nagad, Rocket and Upay have their own privacy policies and terms that apply to payment processing. You are advised to read the terms of these payment services before completing a transaction.
Policy Changes
ek999c may update this privacy policy from time to time. Changes will be published on this page and the date of the update will be noted at the top of the page.
For significant changes, we will send a notice to your registered email address. Continued use of the platform after changes are made will be considered as your consent to the new policy. If you do not agree to any change, you have the right to close your account.
You are advised to review this privacy policy regularly so that you stay informed about the latest data protection practices.
Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact us. Our dedicated support team is always ready to assist you.
To learn more about this privacy policy or to make sure your account is secure, visit our FAQ page and Responsible Gaming page.